Privacy Policy

Welcome to Serenity Luxury Condos, a property of Underworld Enterprises LLC ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our sales and property management teams. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

We may collect personal information that you voluntarily provide to us when you express interest in our properties, make an inquiry, request information, or otherwise contact us. The personal information we collect may include:

• chevron_rightFull name and contact details (phone number, email address, mailing address)
• chevron_rightFinancial information relevant to property transactions (income verification, proof of funds)
• chevron_rightCitizenship and residency status for legal compliance purposes
• chevron_rightCommunication preferences and inquiry history
• chevron_rightInformation submitted through our website contact forms, including tour requests and property inquiries
• chevron_rightInformation collected through cookies, analytics tools, and similar tracking technologies when you visit our website

We use the information we collect for legitimate business purposes, including but not limited to:

• chevron_rightResponding to your inquiries and providing information about our properties, services, and investment opportunities
• chevron_rightFacilitating property sales, rentals, and management services
• chevron_rightProcessing transactions and sending related communications, such as purchase confirmations and invoices
• chevron_rightSending marketing and promotional communications about new developments, special offers, and events (with your consent)
• chevron_rightImproving our website, services, and customer experience
• chevron_rightComplying with applicable laws, regulations, and legal processes
• chevron_rightProtecting our rights, property, and the safety of our clients and visitors

We do not sell your personal information. We may share your information in the following circumstances:

• chevron_rightWith service providers who assist us in operating our business (e.g., property management partners, legal advisors, IT support, payment processors)
• chevron_rightWith legal and regulatory authorities when required by law or to protect our legal rights
• chevron_rightWith your consent or at your direction, such as when you request us to share your information with a financing institution or legal representative
• chevron_rightIn connection with a business transaction, such as a merger, acquisition, or asset sale involving Underworld Enterprises LLC

Our website may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. These technologies help us analyze website traffic, personalize content, and improve your experience.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionality of our website.

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information, including:

• chevron_rightThe right to access the personal information we hold about you
• chevron_rightThe right to request correction of inaccurate or incomplete information
• chevron_rightThe right to request deletion of your personal information, subject to legal obligations
• chevron_rightThe right to opt out of marketing communications at any time
• chevron_rightThe right to withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the information provided below.

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

As Serenity Luxury Condos operates in Mexico and serves international clients, your personal information may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: